Refund Policy
Last updated: August 13, 2026
1. Cancellation before service
If you cancel a booking before a mechanic reaches your location, any amount paid online is fully refunded to your original payment method within 5–7 business days. Cash-on-delivery bookings incur no charge on cancellation.
2. Cancellation after the mechanic has arrived
Once a mechanic has reached your location, the booking can no longer be cancelled for a full refund. If work has already started, you will be charged for the diagnosis and any work completed.
3. Unsatisfactory service
If you're not satisfied with the service performed, contact us within 48 hours of completion. We'll investigate and, where the work was found to be faulty or incomplete, arrange a free re-visit or a partial/full refund depending on the situation.
4. Failed or duplicate payments
If you're charged more than once for the same booking, or a payment fails but is still deducted, the excess amount is automatically refunded within 5–7 business days. If it isn't, contact us with your payment reference and we'll resolve it manually.
5. Spare parts
Spare parts are billed separately at MRP and require your approval before being fitted — approved spare-part charges are non-refundable once fitted, except where the part is found to be defective.
6. How refunds are issued
Refunds are credited to the original payment method used (UPI, card, or wallet). Processing times depend on your bank or payment provider and are typically 5–7 business days from approval.
7. Contact us
For any refund request or dispute, email support@bikefixon.in with your booking ID.