Privacy Policy

1. Who we are

BikeFixOn ("we", "us", "our") operates a doorstep two-wheeler service booking platform. This policy explains what personal information we collect from you, how we use it, and the choices you have.

2. Information we collect

• Account details: name, email address, phone number, and password (stored encrypted).
• Vehicle details you add: brand, model, engine capacity, registration number, odometer reading.
• Address details you save: labeled addresses, city, state, pincode, and geolocation coordinates.
• Booking information: services selected, appointment slot, payment method, coupon codes used.
• Location data: precise location shared during booking, address entry, or an emergency/SOS request, used to dispatch a mechanic.
• Communications: messages or requests you send us, including emergency/SOS request details.
• Usage data: pages visited and actions taken within the app, collected automatically.

3. How we use your information

• To create and manage your account and bookings.
• To dispatch a mechanic to your location and share necessary contact details with them.
• To process payments and generate invoices.
• To send booking confirmations, status updates, and service reminders.
• To respond to emergency/SOS requests.
• To improve our services and troubleshoot issues.

4. Sharing your information

We share your information only with:

• The technician assigned to your booking (name, phone, address, and vehicle details relevant to the job).
• Payment processors, to complete online transactions (once online payments are enabled).
• Service providers who help us operate the platform (e.g. hosting, SMS/email delivery), bound by confidentiality obligations.
• Law enforcement or regulators, where required by law.

We do not sell your personal information to third parties.

5. Data retention

We retain your account and booking data for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, or dispute-resolution requirements.

6. Your rights

You can access and update your profile, vehicle, and address details at any time from your account. To request deletion of your account and associated data, contact us using the details below.

7. Security

We use industry-standard measures to protect your data, including encrypted password storage and access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Contact us

For any privacy questions or requests, contact us at support@bikefixon.in.